Terms and Conditions



Purchases and Pro-forma Invoices

All purchases are either cash or credit. The duration for credit purchases is 30 days from date of invoice (eg. payment for goods bought on the 20th of the month is due on the 19th of the following month).


Credit Committee

Carlong has a Committee that meets the first week of May each year to set the credit limits for the peak season (June – September) and the slow period (October – May).


New Retail Customers

New customers are required to trade for two years as cash customers before becoming eligible for credit. The credit facility is not automatic. Customers are required to make a request for credit in writing. Each customer will be required to complete a Credit Application Form supplied by Carlong. Conditions apply.

New customers are required to complete a Bookshop Data Form supplied by Carlong giving information on the name and address of the bookstore, telephone numbers, email address, type of goods sold in store, type of management present at store, (ie. full-time, part-time/absentee), credit references, etc.




Carlong is the sole distributor of Carlong and Hodder Education titles.



Discounts ranging from twenty-five to thirty percent (25%-30%) are given on Carlong/Hodder Education titles.

Minimum Quantity: 6 copies (of any one title)

​Discount allowed: 25% – 30%

Institutions such as schools, libraries and public sector organizations, foundations and churches may be eligible for a special discount, subject to negotiation.


Order Processing

When orders are submitted to our Customer Service Department at 37 Second Street, Newport West, the order is placed into the system and the value of the order is determined. If the customer is a cash customer, a picking slip is generated at 38 First Street, Newport West and the order is processed accordingly. However, if the customer is a credit customer the account status determines whether the order should be supplied. The balance on the account is checked to ascertain if the credit customer is within his/her credit limit or if same has been exceeded.

Credit customers are informed if their account’s limit has been exceeded (account is in arrears). Customers are then given the opportunity to settle the account.



All deliveries are done at our Distribution Centre, 38 First Street, Newport West. We ask that customers check all goods with our Dispatcher to ensure accuracy. Invoices bearing both the customer's and the dispatcher's signatures indicate that the entire order has been filled.



Pre-packed Orders

Pre-packed orders are done at the request of the customer and are at the customer’s risk.


Returns Policy

We do not accept returns on firm sales (i.e. orders of 6 publications).

Books may be returned to the Inventory Clerk at our Distribution Centre located at 38 First Street, Newport West, within sixty (60) days from date of invoice.

The following criteria must be satisfied before a credit note can be approved:
1. Book(s) must not be damaged or defaced.
2. All prices should be removed without defacing the book(s).
3. No residue, pencil or other marks of impression should be visible.
4. A copy of the invoice or delivery note on which the book(s) was originally supplied must be presented with the book(s) being returned.
5. Both the customer and the Inventory Clerk must check and agree on the book(s) being returned.


Damaged Returns

Damaged or faulty books may be replaced at no extra cost to the customer if the flaw falls under any of those listed below:

  • Books collated incorrectly
  • Missing pages
  • Other faults accepted at the discretion of the Inventory Clerk

These should be retrieved from the customer/bookseller/user and returned to Carlong. If we are unable to replace the damaged or faulty books, a credit note will be issued to the customer/bookseller/user.



Statements are printed monthly and sent to each credit customer. It is the customer's responsibility to go through the statements and direct all queries to Customer Service or the Credit & Collections Accountant. Payments should be made against specific invoices, therefore the pertinent invoice number(s) is required when submitting payments.

Account statements indicate the age and categories under which each invoice falls. Below is the list of categories:

  • Current - all invoices within the given month. (Not yet due)
  • 30 days - invoices now due
  • 31-60 days - invoices over 30 days. (Past due)
  • Over 60 days - Critical


Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.


The Information We Collect

This notice applies to all information collected or submitted on Carlong's website. Personal information that may be collected are:

  • Name
  • Address
  • Email Address
  • Phone number


The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purposes and are not shared with outside parties.

Information you submit in our contact form is used to answer the emails we receive from you. Such information is not used for any other purposes and is not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.​




Our Commitment To Children's Privacy

Protecting the privacy of children is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 13.





How To Contact Us

Should you have any questions or concerns about these privacy policies, please contact us.




Links are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement. If you have any comments or complaints concerning a link, please contact us.



Every effort is taken to ensure that the information contained on this website is both accurate and complete. However, as information is constantly changing, we cannot guarantee that all information is accurate and consistent with Carlong's practices. Please contact us if you feel we are providing inaccurate information.



We cannot guarantee uninterrupted access to this website or the sites to which it links. We accept no responsibility for any damages that may arise.



Executive, Marketing,
Publishing and HR
Building 3, 17 Ruthven Road,
Kingston 10, Jamaica, W.I.

Distribution Centre
38 First Street, Newport West,
Kingston 13, Jamaica, W.I.

Finance & Accounting
and Facilities & Operations
37 Second Street, Newport West,
Kingston 13, Jamaica, W.I.

phone icon

Executive, Marketing,
Publishing and HR

Tel: (876) 960 9364-6 or 920-9972
Fax: (876) 968-1353

Distribution Centre
Tel: (876) 923-6505-7
Fax: (876) 923-7003

Finance & Accounting
and Facilities & Operations

Tel: (876) 923-6505-7, (876) 923-7008
Fax: (876) 923-7003


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